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Black Swan

Warranty

Black Swan is committed to delivering you the best shopping experience possible and we stand behind our products!
 
Black Swan Disposables
We offer a 60 day limited warranty from the date of purchase against defects in workmanship and materials for our Black Swan disposable line.  The warranty will be considered void if the product has been tampered with in any way, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse. Returns are subject to a restocking/return fee (see below).  Click Here for our Return Policy.
 
Black Swan Rechargeables
We offer a:
 
60 day limited warranty on the Dry Herb+ v1.0, Slim Elite Kit & x710Kit Vaporizers
 
2 Year Warranty on Dry Herb v2.0 & PREM31R Vaporizersfrom the date of purchase against defects in workmanship and materials for our Black Swan rechargeable line.  The warranty will be considered void if the product has been tampered with in any way, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse. Returns are subject to a restocking/return fee (see below). 
 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@Black Swanx.com and send your item to:

Black Swan
3651 Lindell Road Las Vegas, Nevada 89103

Returns
Returns are subject to restocking/return fees due to our products not being able to be re-used (see below). We could make all sales final, but we owe it to our clients to be fair on both sides of the transaction. Note: Unused items in their original packages may be exchanged without incurring a restocking fee.
Please email us at returns@blackswanx.co so we can determine the proper course of action. Buyer pays shipping for all returns or exchanges.
 
Warranty Limitations
Atomizers/Cartomizers: Due to the normal usage and limited life expectancy of atomizers/cartomizers, we offer no warranty on these items.
 
Batteries, Chargers, and Charging Packs:
Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of:
(i) improper maintenance or modification;
(ii) parts or supplies not provided or supported  by Black Swan;
(iii) operation outside the product’s specifications; or
(iv) unauthorized modification or misuse.
 
BATTERY FAILURE DUE TO FLOODING IS NOT COVERED UNDER OUR WARRANTY.
 
T-shirts, hats, and other accessories categorized as "swag" are not covered under our warranty and are provided as-is.
Products that are discontinued or no longer carried:  Any product that may be discontinued or no longer supported through our line of product offerings will cease to be covered under our warranty replacement policy effective at the time of discontinuance.